Customer Testimonials
The staff is awesome. Thanks to all of you for great service and attention! I came looking for a used truck and ended up with a new car. Thank you, Christopher Anderson.
Great Experience.
Marco and crew seemed determine to confirm every negative stereotype about car dealers. We had an agreement worked out ahead of time by email and only should have had to negotiate the value of a trade-in, sign the paperwork and be gone. The first paperwork they presented substantially deviated from the prior agreement. No explanation for the discrepancy was given. Finally at closing time we were told they would honor that agreement and deliver the car. Over the following two weeks, I was presented a proposal that double charged for an item, quibbled over credits they had previously agreed to ...
The sale agent Cassandra was awesome.
Update to original post: I had initially taken my 2010 Chevy Malibu into the service center over a month ago to have the steering column torque sensor replaced. During this process, the technician damaged a trim panel piece. Despite attempts by dealership over the past several weeks to locate a part, a new replacement part could not be ordered due to the car's age. After speaking to the parts manager earlier today, we reached an agreement to compensate me for the replacement cost of the part. I appreciated this resolution. Thank you Gerry Lane.
Jason Leigh was the best salesman ever super nice and knowledgeable went above and beyond for a amazing experience thank you
Great experience from everyone in service department. Job well done. Sandra took good care of me through out the process.
Nee service staff, horrible service and no communication/updates, very disappointing, service used to be good.
My Cadillac went in for a leak and I had to take it back for the same leak. Been in the shop for three weeks, I still in the shop.
Gerry lane service department did a great job on yesterday with my new truck I had a flat tire I didn’t have a appointment and they took me in right away and put a new tire on my truck and I didn’t have to wait all day the young lady who checked me in was very nice and helpful the young man who worked on my truck did a great job I don’t remember there names but I am sure it’s on the work order who helped me this is kind of service I expect and ...
Quick check-in with representative. Reviewed maintenance requirements for the appointment. After an inspection of the vehicle, the technician made recommendations for additional service. Work was completed in a timely fashion. Technician reviewed future recommendations prior to my leaving.
We had an agreement and nothing was needed from me to hold truck til I could make 2 day drive to complete transaction. I drove 600 miles and found out they sold it to someone else before I could get there. They sold it Saturday morning and didn't bother to tell me til 430pm after I had been driving at least another 5 hours. Their attitude about the situation seemed to be tough luck, nothing we can do about it. They don't seem to care and won't call me to talk about it. I guess I was expecting too much ...
Easiest vehicle purchase ever made. !!! 100% satisfied customer !!! Salesperson was definitely the best I ever had !!!
My salesman Ricardo Muniz took the time to listen to my needs and provided excellent service. He took me to my dream car and explained all of the functions and answered my questions. He was very insightful and knowledgeable about the functionality of the vehicle and financial process. I was able to leave the lot with my car the same day.
Fast easy to work with and did what we asked
These guys know their stuff! Craig Poche was very knowledgeable, and updated me thoroughly on every step of the repair process. My truck will always go here for any and everything.
Sandra Crappell (spell check) is amazing!! She is the only advisor I will ever deal with! She makes me feel like family when I'm there. She keeps me informed on what I need for my vehicle and always gives me the best service!! She is the reason I keep coming back to that location for services!! She is the absolute greatest!! Wish I can give her 1000 stars cause she definitely deserves it!!
Very nice atmosphere but needs more automotive technicians .need to give more discount to loyal customers at the price things are today
Awesome friendly and fast transaction. Our needs were taken into consideration. Our salesman was phenomenal. Took his time and explained all the features of the car.
When we purchased the vehicle in 2023, we were told there were 2 free oil changes per year for the life of the vehicle. We were surprised that the Dealership offered free oil changes for the life of the vehicle. From that point forward, we have continued to bring the vehicle to the dealership.for the free oil changes. We have not had any issues with the Service Department. Love dealing with Gerry Lane Chevrolet.
My car has spent the greater part of 2 months at this dealership for a coolant leak. Over $300 just to look at it. It took the dealership 3 weeks to perform a repair on my car to replace a heating core and ECU. I had to contact the dealership daily because there was next to zero communication on what the delay was. After paying over 4k for this repair and replacing the ECU I was told my alternator was also going to need to be replaced and it would cost an additional 1k. I said no and picked up the car and ...
I brought my truck in for service and had oil changed and tires rotated. I have been doing this at Jerry Lanes for 7 years, no problems. All 4 tires registered on my dash tire pressure system. When I picked up the car, none of the tire pressures were showing and I ask about it they said that the batteries may be bad. How are all 4 batteries bad by just rotating the tires. I think that someone wanted to make a bunch of money by not resetting the pressure notification. Now all tire pressures show a blank line.
Service department is ELITE; Sandra C. has great customer service and goes beyond the typical/usual employee i’ve dealt with at other competing dealer service departments in the greater Baton Rouge, LA region. I will be bringing any and all future issues to this location. She was very helpful and transparent throughout the entire SPEEDY and quality repair process on my silverado.
It was a great place, and we had excellent service!
My car broke down 15 minutes before the service department closed yesterday. They sent Mr. Ben out and had me back on the road in less than 30 minutes. I was just trying to get an appointment and a tow truck company suggestion. Best service ever! Thank you again Mr. Ben!
After bring my vehicle to the GM dealer, I went to pick the vehicle up. I was not there long, but it appears to me that GM is only concerned with money and not customer satisfaction. I have had transmission work done on this vehicle (2018 GMC Sierra 1500, vin 3GTU2PEC3JG542830) several times now and it's still not fixed properly. Also, the Waiver of Redhibition Warranty and Righsts was NOT disclosed to me before or after I signed and paid for the service. However, after reading the waiver when I got home, it was abundantly clear to me that ...
After being refused service for a check engine light at another local dealership (rhymes with ball car), we arrived at Gerry Lane with modest expectations. Fortunately our experience was the opposite of our first service attempt of the day. Problem diagnosed before lunch and parts on order by dinner. The service folks here were helpful and pleasant to deal with and delivered on their promises. Also impressed with the drive thru scanner and service stack display. Comforting to know that evidence of your vehicle’s condition is recorded and that your paperwork won’t get lost in the shuffle. Thanks ...
Chico was very helpful and patient with us. Did everything he could to make sure we were satisfied all day.
The service is in no way as good as it use to be! I got an oil change and two of my tires needed air! What happen to the 26 point inspection! I felt so disappointed! I would alway brag about the service you get from Gerry-Lane!
The service department was much faster than I expected being I didn’t have an appointment. Keep it up guys and gals
I made an appointment and still had to wait 2 and half hours for oil change . And the don’t check fluids and tires all my tires was under the range for air , just how I drove it in low tire pressure is just how I left with the same low tire pressure on all 4 tires. I’m very unhappy with the service. So the service needs to be free all the time
Excellent job Gerry Lane. Everything was perfect from start to finish. Jasmine did an amazing job walking me through the entire process.
CASSAUNDRA WEBRE IS THE BEST SALES REP. I HAVE EVER HAD THE PLEASURE OF WORKING WITH . WE BOUGHT NOT ONLY 1 CAR FROM HER BUT SHE LEFT SUCH A WONDERFUL 1ST IMPRESSION WITH HER PERFSSIONALISM AND HER ABILITY TO GET THE SALE DONE IN A TIMELY MANNER WE HAD TO GO AND PURCHASE OUR SECOND VEHICLE FROM HER. SHE IS SO SWEET AND WAS EVEN WILLING TO COME IN ON HER DAY OFF ( AND EARLY I MUST ADD) JUST TO ACCOMIDATE US TO ENSURE WE LEFT WITH THE VEHICLE WE WANTED!!!! SO THANK YOU CASSAUNDRA AND EVERYONE AT GERRY LANE CHEVROLET ...
Great knowledge and fast service! Thanks Gerry Lane!! Oh and if you’re in need of a car, ask for DQ! Daquayla.
I came in for an oil change on a Saturday morning, and I was out within about an hour or so. Great customer service and speedy service too!!! I've been coming here since I purchased my car in 2015, and I always receive good customer service.
One of the best dealership experiences I’ve ever had. Christian Lollis and Jerry crushed it with the customer service. And Mike Earle on the commercial side made sure I was taken care of. 10/10 would recommend.
Great !!! Fast &Friendly service
Typical Rule of thumb... go to biggest dealership in town .... or smallest dealership in a big Town......
From my sales person Tony Russ to management like Jimmy Gordon and Keioike Nutter my buying experience was a breeze! They all did everything to make it stress free. Mr. Guthrie was very thorough with my finance paperwork and made sure I understood everything before signing. I definitely recommend Gerry Lane and their staff!
Would like to have had some more information about the cost of the full service before not after the service .
(Translated by Google) Thank you for the opportunity to charge⚡️🔌 my electric car 🚘 (Original) Спасибо за возможность зарядить⚡️🔌 свое электромобиль 🚘
Craig and his service manager, Chad, did a great job servicing my vehicle and taking care of me while my vehicle was being serviced
THIS IS THE SECOND VEHICLE I HAVE PURCHASED FROM GERRY LANE CHEVY. THE FIRST TIME WAS A GREAT EXPERIENCE. I RECENTLY PURCHASED A 2022 GMC AT4 WITH 26,000 MILES. THE TRUCK IS BEAUTIFUL AND EXACTLY WHAT I WAS LOOKING FOR. SO FOR $50K AND 26,000 MILES YOU WOULD THINK NOTHING WAS WRONG WITH THE TRUCK. WRONG!!!! APPARENTLY IT WAS INVOLVED IN A COLLISON AND THAT INFORMATION WAS WITHHELD FROM ME. SO OUT OF 7 WEEKS ITS BEEN IN THEIR FACILITY FOR REPAIRS AND STILL NOT GETTING ANY UPDATES. THE TRUCK HAS A BENT REAR AXLE AND MISSING ALL THE PROTECTION PLATES FROM UNDERNEATH THE ...
Duke and Amaria are awesome!!! They got me back on the road again with a deal I couldn’t pass up. Thank you both so very much. Visit them when you need a new or used vehicle.
Duke and Amari were awesome and got me on the road again. Go visit them, you won’t regret it.
The entire staff that worked with me to purchase my new truck are outstanding. That starts with the salesman, the paperwork personnel down to the delivery driver.
Very good got my vehicle taking care of excellent work
Service of the employees and staff was Great
Great
I had an awesome experience with Mark. He's the GreatestOfAllTime! I truly thank God for him.
Gerry lane is great. Rashad was awesome in helping me with my Corvette I don't what was better his service or his smiley face shoes. Great guy
Fast turnaround for oil change. Also completed recall while vehicle was there.
Salesman was very helpful and friendly and his manager. I had a 2017 Encore gave me so many issues and I was able to get another vehicle.
Professional and speedy services.
I was involved in a car accident into which I was not faulted. I'm not from Baton Rouge and know nothing about the area as I'm now a new duel resident of both Ohio, and Louisiana. The person who hit me was fully insured by State Farm. Gerry Lane isn't apart of State Farms approved Collision Centers however all of the State Farm approved centers didn't have very good google reviews. I was not entrusting anyone with terrible reviews with my Cadillac. I do not play behind my baby. Since State Farms client was cited and ...
My experience with the service department was excellent.
I had an appointment at 10:00 am and my vehicle wasn't finished until 1:00pm. This is for an oil change and tire rotation. I believe that this is way too long. I understand that there are many vehicles to service, however, I travel from Lafayette to get it serviced at Gerry Lane. I believe if you have an appointment at 10:00 (I showed up on time), then a simple servicing should be expected to be picked up within under 2 hours.
Pleasant experience. Everything that I asked for was done. Service Representative (Mark) was very helpful and nice to work with.
Sterling made our buying experience very pleasant. I will definitely go back when I need another vehicle some day. All of the Staff we encountered were amazing including, Duke for our trade and Jerry in finance. You cannot ask for more convenience than a sales person who will bring your new truck to you instead of going back to the dealership when it’s ready to go. I will definitely recommend them to anyone looking to buy, new or used vehicles.
In all my years Rashad was the best salesperson I ran across he is a awesome transparent guy and sold himself not the car 👍🏾 Gerr Lane is Great
Everyone was very professional and helpful
Rashad was great to work with he is awesome all around the board. Keep him close
Anna was a pleasure. Engaged, informative, thorough. 5 stars all the way!
Smiling faces and friendly service. Ms Rebekah was extremely professional and mechanic Mr Poche was very helpful on item issues.
My car 2020 equinox took 15 days to replace battery,starter, ac clutch and ac. It seemed as if this was one of the first times this had been encountered. There was never a good estimate about how long the car would be in the shop. I think the shop is over loaded with cars and shop is short handed. Everyone was very nice.car works great now!
Very good service
Huge shout out for Deshown for taking really good care of us with a brand new 2024 Tahoe. Service was absolutely amazing friendly & quick. He is super amazing and super sweet. If you need a car go ahead and ask for him you will not be disappointed. Also went back to get my inspection sticker being the service department was closed after I made my purchase and again Deshown had quick and amazing service. In & out with no problem.
Go see Larry will get you new wheels the same day !!
The team at Gerry Lane Chevrolet embodies professionalism and kindness! From the moment you step in, you're greeted warmly. Riley, the Marketing Director, adds to this exceptional experience. She is a pleasure to work with. Gerry Lane Chevrolet provides top-tier service alongside genuine care. Highly recommend!
Amaria was great... the whole process went quickly and effortless
In my opinion, this is the number one dealer in Baton Rouge. And Dorian Daniels would be the Sales associate I would recommend
I had a great experience at Gerry Lane Chevrolet while purchasing my new vehicle. My salesman Donald was knowledgeable and trustworthy. The service department has done an excellent job keeping my vehicle running smoothly and the free oil change is an awesome plus.
My experience buying a new Tahoe from Gerry Lane was great! Anna, my salesperson was very knowledgeable and helpful through the entire process. She is outstanding at what she does and I would recommend her to anyone looking for a new or used vehicle. The Sales Manager and Finance Manager I dealt with were very friendly and professional. Gerry Lane is definitely the dealership you want to deal with. Great experience!!!
Jerry lane, in my opinion, is the number one car dealership in Baton Rouge. Maybe even in Louisiana. And And Dorian Daniels is the sale associate I would recommend.
I had the most wonderful experience at the body shop with Gerry Lane Chevrolet. The staff was very kind and the work was done in a reasonable time frame. They were prompt to keep me updated via text through every step. This is my family's second time going to this location for work after being side swiped. The first time was my husband's car and now mine. They did an excellent job on the body and paint work. It looks like it came right off the lot. They were able to match the pearl, sparkle-like effect on all ...